Terms and Privacy

Major Consulting Group Ltd is 100% New Zealand owned and operated.

Website Terms and Conditions

Last Updated: 12 August 2021

This website is operated by Major Consulting Group Ltd (MCG) and its related entities (“Asbestos Essentials”). In these Website Terms and Conditions (“Terms”), the expressions “we”, “us” and “our” refer to the members of Major Consulting Group Ltd.

Acknowledgement and Acceptance

Your use of this website, and any services provided through it (“Services”), are subject to these Terms and all applicable New Zealand laws. By accessing and interacting with this website or using the Services, you accept these Terms. If you do not agree, you must refrain from accessing and browsing this website or using any of the Services. Without limiting our other rights and remedies we may refuse to supply any product or Service, and we may deny access to this website, to anyone who breaches these Terms.

All rights not expressly granted to you in these Terms are reserved.

We may amend these Terms at any time without notice to you, and it is your responsibility to monitor this website for changes. Amendments will come into effect from the date they are published on this website. The updated version of these Terms will supersede all prior versions. You can view the most current version of these Terms at any time by visiting this page.

Access and Use of Material on this Website

Your access to this website and the Services is on the following terms:

  • You may only access and use this website and the Services in accordance with these Terms;
  • You may only access parts of this website that are designated for unrestricted public access;
  • You may only access other parts of this website if we have expressly given you permission to do so, but then only for the purposes, and in the manner, permitted;
  • If we give you a password to access any part of this website or any Services, you must keep that password confidential and not disclose it to any other person. Nor may you permit any other person to use that password;
  • You must change your password regularly. Further you must change it immediately if you believe that it has become known to any other person;
  • You must follow our instructions when using the Services, and comply with any specific terms that we publish on this website or that we give you regarding the Services from time to time;
  • You must make sure all information and instructions that you give us are true, correct and complete, and that you are authorised to provide the information and instructions;
  • You may only save a local copy of, or print material posted on this website for your own information or research, or to inform others about this website;
  • You may not reproduce, duplicate, copy, sell, re-sell, adapt, transmit in any form by any process (graphic, electronic or mechanical, including further copying, recording, or caching by a storage or information retrieval system, or download accelerator) or otherwise exploit any part of this website for any commercial purpose;
  • You must not post or transmit to this website any illegal, threatening, abusive, defamatory, obscene or indecent information or material of any kind, or encourage any other person to do so;
  • You must not knowingly post or transmit or permit the posting or transmission of any material to this website which contains a virus;
  • You must not post or transmit any material to this website which breaches any laws relating to a person’s right to privacy or the export of personal information, or personal information about another person without their consent;
  • You must take your own precautions to ensure that whatever you select from this website is free of viruses or anything else that may interfere with your or any third party’s computer systems.

We also reserve the right to refuse access or edit or delete material posted by you in contravention of these Terms.

Shopping Terms and Conditions

Major Consulting Group’s Online Services provides customers a convenient and secure online shopping experience.

You have the option to create an account through our website which will allow you to save your delivery address details, saving you the effort of entering these details each time you checkout.

For online purchases made as a ‘Guest’ customer, we are only able to arrange an exchange by creating an ‘Online Account’. Unless we are instructed otherwise, we will create an ‘Online Account’ for all ‘Guest’ customer exchanges. Alternatively, we can arrange a refund via the original payment method, so that another ‘Guest’ purchase can be placed independently.

Pricing

All prices are shown in New Zealand dollars (NZ$) and exclude GST (which is currently 15% sales tax). All prices are correct at time of publication; however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

All offers and items are subject to availability at the advertised price.

We reserve the right to withdraw any product from sale without notice, for any reason. However for various reasons, that product might still appear on our website for a period of time after that withdrawal.

For all Major Consulting Group clearance items online, the price may have been available for longer than the previous price.

Payment processing

We currently accept payment using Bank Deposit. Remittance of payment is required prior to items being shipped. 

When an order is submitted you will receive an invoice via Xero with details of payment. All items on your order will prepared for dispatch to your nominated shipping address. If we cannot supply the items requested we will then process a refund to the value of the non-supplied items. An email confirmation of the refund will be sent to your email address supplied on the initiating order.

The card issuer or payment method controls the timing of returned funds. Please contact your card issuer/payment provider for details.

Payment transactions may be subject to fraud management checks, to help protect our customers and reduce our exposure to fraud. Orders which meet pre-defined criteria will be held for approval before the funds are withdrawn from a customer’s account and the order subsequently released. A pre-authorisation amount may be put in place by the card issuing bank until the order is confirmed and the payment is settled for Major Consulting Group Ltd. We will aim to contact you as soon as possible if your order is held for review, so that we can verify your payment details and clarify any discrepancies. Orders will be accepted once we are satisfied the transaction can be confirmed as legitimate. We reserve the right to reject any order where the customer is unable to verify their payment method or respond to any reasonable concerns. This adds an additional layer of protection and reassurance for our customers but may result in a delay in order completion if we are unable to contact you.

Contact Details

If you have any queries regarding shopping with majorconsulting.co.nz, please email orders@majorconsulting.co.nz or call 0800 44 00 70.

Children

No one under the age of 16 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases, including subscriptions, on our websites.

Phone Orders

You can place phone orders with Major Consulting Group by calling us on 0800 44 00 70.

Shipping & Returns

Our shipping and returns policies can be viewed here

Disclaimers

We will endeavour to ensure that information provided through this website is accurate and current. However we cannot, and do not, represent or warrant the accuracy, adequacy, completeness of information on this website or that it is up to date. For example (but without limitation):

  • Prices and colours of products may change, and all products are subject to availability;
  • Variations to products may occur from time to time for various reasons (including changes in seasonal range, or product specifications);
  • Despite every effort to accurately duplicate each product’s colours on our website, they are intended as a guide only and actual colours may vary. The colours you see online will also depend on your screen display and settings, therefore, we cannot guarantee that your monitor’s display of any image will accurately reflect the colour of the product on delivery;
  • Accuracy of stock may be incorrectly recorded due to human error;
  • Description of products are summaries only (with further information available on request to us); and
  • Due to technical or human error, information may be recorded incorrectly or omitted.

We do not accept responsibility for any loss suffered as a result of reliance on the accuracy, adequacy, completeness or currency of information on this website.

We do not warrant that access to this website will be uninterrupted or error-free, that defects will be corrected or that the site or the server that makes it available are free of viruses, bugs or anything similar that may impact the functionality, accuracy and/or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

You acknowledge that despite reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of the information on your computer or this website. We do not accept any responsibility or liability for any losses that you may sustain as a result of any such activity.

Loss or Damage in Transit

Major Consulting Group Ltd will take every care in packing and dispatching your purchase but is not responsible to the buyer or any person claiming through the buyer for any loss or damage to goods or products caused by any event of any kind by any person, whether or not Major Consulting Group Ltd is legally responsible for the person who caused or contributed to that loss. Major Consulting Group Ltd is not responsible for any loss of items that are wrongfully signed for and accepted by a third party.

Liability and Limitation

To the fullest extent permissible at law, we disclaim all responsibility for any damages or losses (including, without limitation, financial loss, damages for loss in business projects, loss of profits or other economic losses) whether arising in contract, tort or otherwise from the use of, or inability to use, this website, the Services or any material appearing on this website, or from any action or decision taken as a result of using this website, the Services or any such material.

Third Party Websites

We are not responsible for any information that does not originate directly from us, for any links we provide to third party sites (“Third Party Websites”), or for information or goods or services at or accessible from those Third Party Websites. This includes the content of third-party advertisements appearing on this website and links to Third Party Websites. These are provided for convenience only and may not remain current or maintained. The appearance of advertisements for third parties or links to Third Party Websites on this website is not to be construed as an endorsement, approval, recommendation or preference by us of the owners or operators of those Third Party Websites, or of any information, goods or services referred to or offered on those sites or otherwise posted on this website. Responsibility for any of that content rests solely with those third parties.

No links may be made to this website without our prior written consent. Applications for consent must be made to the Business Experience Manager, Major Consulting Group Ltd, PO Box 25334, Wellington 6146, New Zealand.

Intellectual Property Rights

We are not responsible for any information that does not originate directly from us, for any links we provide to third party sites (“Third Party Websites”), or for information or goods or services at or accessible from those Third Party Websites. This includes the content of third-party advertisements appearing on this website and links to Third Party Websites. These are provided for convenience only and may not remain current or maintained. The appearance of advertisements for third parties or links to Third Party Websites on this website is not to be construed as an endorsement, approval, recommendation or preference by us of the owners or operators of those Third Party Websites, or of any information, goods or services referred to or offered on those sites or otherwise posted on this website. Responsibility for any of that content rests solely with those third parties.

No links may be made to this website without our prior written consent. Applications for consent must be made to the Business Experience Manager, Major Consulting Group Ltd, PO Box 25334, Wellington 6146, New Zealand.

The content displayed on this website is protected by copyright and other laws in New Zealand, and under similar laws and international conventions globally. You acknowledge and agree that all copyright and other intellectual property rights that may subsist in the content available through this website including text, images, graphics, photographs, video, logos, sounds, layout, designs, software and source code belong to us (or, where relevant, to our licensors). Except as permitted by these Terms, or with our prior written permission, you may not, in any form or by any means:

  • Use this website or any information or other material from this website, including any information about products or services obtained from any part of this website, for any commercial purpose;
  • Remove any copyright, trade mark or any other intellectual property notice from any material accessible on this website; or
  • Copy, adapt, modify, store, distribute, print, display, perform, publish, transmit alter or tamper with in any way, or otherwise use, any material contained in any part of this website (except as expressly permitted in these Terms).

Except where otherwise specified, any word or logo to which the “™” symbol is attached is a trademark, and any to which the “®” mark is attached is a registered trade mark. If you use our trademarks, you must include a statement attributing ownership of that trade mark to us. Any other trademarks we use are used with the permission of their respective owners.

Termination or Suspension

We may at any time and without notice:

  • Change the format and content of this website and/or any Services;
  • Stop providing, suspend or restrict your access to this website or any Service if you do not comply with any obligation you have to us (whether under these Terms or otherwise); or
  • Stop providing or suspend the operation of this website and/or the Services (in whole or in part).

No such action will affect any of our rights or your responsibilities under these Terms or otherwise, including any disclaimer.

Privacy

As a visitor to our website, please refer to the terms of our Privacy Policy for information about how we handle your personal information.

General

Each term of these Terms is separately binding. If for any reason any term is not effective or binding all other terms remain effective and binding.

If we do not exercise or enforce any right available to us under these Terms or otherwise arising at law or in equity, this does not constitute a waiver of those rights.

These Terms (and the provision of products and services by us) are governed by and to be interpreted solely in accordance with New Zealand law. In the event of any dispute arising in relation to these Terms or their subject matter, the New Zealand courts will have non-exclusive jurisdiction over such dispute.

Our Privacy Commitment

Last Updated: 12 August 2021

At Major Consulting Group Ltd, we are committed to protecting the privacy of your Personal Information (defined below). We manage your Personal Information in an open and transparent way.

This Privacy Policy applies to users in New Zealand and Australia. We are bound by this Privacy Policy and the requirements of applicable privacy laws which regulate how we may collect, use, disclose and store Personal Information. In some jurisdictions, these laws also specify how individuals may exercise their rights or options regarding the Personal Information held about them. You may exercise these rights as explained below.

Personal Information we may collect from you

We collect Personal Information about you directly from you (or from your authorised representative), when you:

  • complete an online form on one of our websites or with a third party through a link from one of our websites;
  • visit, search for and browse our websites or stores;
  • complete a hard copy form or provide your information to us in person, during training;
  • create an online account through one of our websites;
  • purchase or return goods or services from us in certain circumstances such as through our website, or if you pay other than by cash;
  • receive product or event news from us or submit a product review;
  • connect with us on social media;
  • enter a competition, promotion, sweepstakes, contest or survey;
  • apply for employment with us; or
  • contact us by telephone, mail, email or online (including via social media).

We may collect and process data from the information you give us including, without limitation, your name, address, email address and phone number, financial or credit card information and purchase order history. You may also give us information about your areas of interest, style, gender and size, preferences and email preferences.

With regard to your visits to our websites, we may automatically collect the following information about you:

  • Technical information, including the Internet protocol (IP) address used to connect your computer or device to the Internet, your login information, data on your screen settings and device settings, such as point and scroll settings of your mouse, web browser type and version, geolocation and information about your ride, run or other activity, time zone settings, operating system and platform and other general information; and
  • Information about your use or visit, including statistical information about visits to pages on the site, the products you viewed or searched for, page response times, download errors, duration of individual page view, page interaction information (such as scrolling, clicks and mouse-overs) and the paths taken by you through the site, plus the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time). The nature of the information collected will depend on the purpose for which it is being collected.
  • We may also collect Personal Information about you from a third party or a publicly available source. We also work closely with third parties (including, for example, business partners, joint marketers, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, social media companies, search information providers) and may receive information about you from them. We may combine this data with other information we collect.

We collect Personal Information for purposes that are directly related to our business activities, and when it is necessary for or directly related to such purposes. We also collect Personal Information related to employment services, human resource management, information security and other corporate service functions.

If you provide your Personal Information to a third party via a link from one of our websites, that information is collected and managed by that third party. You should familiarize yourself with their privacy policy prior to deciding whether you wish to provide them with your information.

How do we use your Personal Information?

We use your Personal Information in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide services and products to you;
  • answer your inquiries and deliver customer service to you;
  • provide you with information about other goods and services we offer that are similar to those that you have already purchased, enquired about or browsed for;
  • provide you, or permit selected third parties to provide you, with information about other products or services that we think may be of interest to you according to your preferences and applicable law;
  • maintain and improve customer services;
  • consider any application for employment made by you;
  • meet our legal or compliance obligations;
  • manage and resolve any legal or commercial complaints and issues;
  • carry out internal functions including training;
  • notify you about changes to our services or terms;
  • conduct marketing research and analysis;
  • to administer our site for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer or device;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

If you choose not to provide certain Personal Information you should be aware that we may not be able to provide you with some of the services and/or products you are seeking.

Under what circumstances do we disclose your Personal Information?

In the course of conducting our business and providing our products and services to you, we may disclose your Personal Information when one of the following applies:

  • you have consented to the disclosure;
  • we sell, buy, reorganize, merge, or dissolve businesses or assets;
  • we engage another company or organization to perform certain business-related functions, including web hosting, maintaining databases, promotional, research or marketing activities and processing payments, provided that such companies and organizations will only receive the Personal Information (if any) necessary to allow them to perform their specific functions and we will take reasonable steps to ensure such companies and organizations appropriately protect and respect the privacy of your Personal Information;
  • you would reasonably expect, or have been told, that your information is passed to those individuals, bodies or agencies; or
  • it is otherwise required or authorised by law or we believe it is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of our users or the public, or (iv) protect or defend against legal liability.
Who do we disclose your Personal Information to?

We may disclose your Personal Information to:

  • our affiliated companies;
  • third party service providers, suppliers or sub-contractors with whom we contract in the ordinary course of business (e.g. payment systems operators, web hosting, cloud storage, database service providers and/or other service providers);
  • freight and logistics providers for the performance of any contract we enter into with them or you;
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
  • selected organisations authorised by us to conduct promotional, research or marketing activities;
  • subject to your opt-in and/or opt-out rights, to third parties for their own marketing purposes such as co-sponsors of events or activities;
  • analytics and search engine providers that assist us in the improvement and optimisation of our websites; and
  • any persons acting on your behalf including those persons nominated by you, executors, trustees and legal representatives.

We may also disclose personal information to law enforcement, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal information in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Direct Marketing, Advertising and Analytics

We will use or disclose your Personal Information for direct marketing purposes in accordance with applicable law. You can exercise your choices as described below. From time to time, we may contact you with information about products and services offered by us and our related entities and our business partners, which we think may be of interest to you. We may also provide targeted marketing to you whether directly or through online advertisement networks such as those operated by Google, based on your viewing activity of our website. For more information, see “Cookies/Tracking Technology” below.

When we use or disclose your Personal Information for the purpose of direct marketing, you can request not to receive direct marketing communications by clicking the “unsubscribe” link in any email.

You can opt out of receiving targeted advertising derived from your viewing habits by selecting from your browser’s privacy or security settings to reject, delete or block (as the case may be) the cookies or web beacons used by us in order to conduct such targeted marketing. Please note that cookie-based opt-outs are not effective on mobile applications. However, on many mobile devices, users may limit ad tracking of certain mobile ads via their device settings. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from our advertising partners that participate in self-regulatory programs. You can access these and learn about targeted advertising and consumer choice and privacy at www.aboutads.info/choices/www.networkadvertising.org/managing/opt_out.asp and www.youradchoices.ca/choices/.

To be clear, these cookie-based opt-outs must be performed on each device and browser that you wish to have opted-out. You must separately opt out in each browser on each device. Advertisements on third party websites that contain the AdChoices link may have been directed to you based on information collected by advertising partners over time and across websites. These advertisements provide a mechanism to opt out of the advertising partners’ use of this information for interest-based advertising purposes.

You can ask to be removed from our marketing lists at any time by contacting us directly.

Our website includes social media features. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. These social media features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

We may also use analytics services such as Google Analytics and other companies to collect information regarding visitor behavior and visitor demographics on our website and services. For more information, please visit www.google.com/policies/privacy/partners/. You can manage Google’s collection and processing of data by going to http://tools.google.com/dlpage/gaoptout.

Where we store your Personal Information

In some circumstances, we may disclose your Personal Information to overseas recipients. If this occurs, we take steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the relevant privacy laws in relation to that information. We share information between our businesses, located around the world. Sometimes, we use third party platforms and services to process sales, provide web support, send marketing messages, deliver products or otherwise deliver information. These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas. Your Personal Information may be stored in a secure and/or encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on our behalf).

Data Quality and Security

We will take reasonable steps to ensure that your Personal Information is stored securely and is protected from misuse and loss and from unauthorized access, modification or disclosure. We have a range of systems and communication security measures. Access to your Personal Information is restricted to those properly authorized to have access. We keep your Personal Information for as long as it is required to provide you with the products or services you requested from us and to comply with legal requirements. If we no longer require your Personal Information for any purpose, including legal purposes, we will take reasonable steps to securely destroy or de-identify your Personal Information.

We use various technologies on our websites to appropriately secure transactions and process online orders. You should, however, be aware that there is always an inherent risk in transmitting your Personal Information via the Internet.

Please do not enter any credit card details or sensitive personal information when contacting us via email, or through our website “Contact Us” form.

Children’s Personal Information

Minors under the age of 18 years are prohibited from making purchases, including subscriptions, on our websites. We do not knowingly collect Personal Information from children under the age of 16. If you are under the age of 16, please do not submit any Personal Information through our websites. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Information to us. If you have reason to believe that a child under the age of 16 has provided Personal Information to us through our websites, please contact us, and we will endeavour to delete that information from our information systems and/or assets.

Cookies/Tracking Technology

Cookies are pieces of information that a website transfers to your computer or device when you visit a website. The information collected may be used by us and other third parties as described above including to improve your experience on our website. For example, if you wish to make a purchase using our online store, our cookies will collect information about what is in your shopping cart and assist us to maintain that shopping cart during the transaction.

We may also use web beacons, embedded in our website’s web pages, that work in conjunction with cookies to notify us what web pages on our website are visited by a particular IP address (including by reference to domain name), computer or device, the date and time of visit to our site, the duration of individual page views, information downloaded, hyperlinks selected and paths taken by the visitor through the site, the visitor’s screen settings and device settings and other general information. That information will be collected either by us directly or by a service provider contracted for that purpose. By measuring how you interact with our website in this way, we may provide targeted marketing to you, based on your viewing activity of our website, whether directly or through online advertisement networks such as those operated by Google.

Do Not Track is a privacy preference offered by certain browsers. We do not respond to “do not track” signals; however, you can exercise your privacy preferences as described above.

Passwords

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or to use certain site functionality, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and to choose a unique password.

Your privacy choices

You can request access to the Personal Information we hold about you at any time, and we will provide you with that information unless we are prevented by law from giving it to you. If we are unable to give you access to the information you have requested, we will give you reasons for this decision when we respond to your request. You will not be charged for accessing your information, although to the extent permitted by law we may charge the reasonable cost of processing your request, including photocopying, administration and postage. We will advise you of any fee payable before we process your request.

If you believe that your Personal Information is not accurate, complete or up to date or you wish to request the deletion of any personal Information that we hold, please contact us by phone on 0800 44 00 70 or via email to info@majorconsulting.co.nz or address your request to the Privacy Officer, Major Consulting Group Ltd, PO Box 25334, Wellington 6146, New Zealand.

You are also able to update your Personal Information online by entering your My Account login details when visiting one of our websites.

We always permit you to unsubscribe or opt out of marketing emails; however, because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders placed through one of our websites, although you can update your information. If you would like to manage your advertising, cookie and analytics choices, please see the “Direct Marketing, Advertising and Analytics” section above.

Changes to our Privacy Policy

This privacy policy is effective from the date listed above. From time to time, our Privacy Policy will be reviewed and, if appropriate, updated. If any changes are made to this policy, these will be posted on our websites. If you use our web site after the revised Privacy Policy is updated, you will be bound by it. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal information. If we would like to use your previously collected personal information for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal information for a new or unrelated purpose.

How to contact us with privacy questions or concerns

If you are have queries, concerns or complaints about the manner in which your Personal Information has been collected or handled by us or would like to request access to or correction of the Personal Information we hold about you, please write to:

Privacy Officer, Major Consulting Group Ltd, PO Box 25334, Wellington 6146, New Zealand.

If you have any questions regarding our Privacy Policy, please contact us by phone on 0800 44 00 70 or via email to info@majorconsulting.co.nz.

If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact the New Zealand Privacy Commissioner (New Zealand) on 0800 803 909 or visit their website at www.privacy.org.nz.